CG Cosmetic Surgery Text Messaging Service Privacy Notice

At CG Cosmetic Surgery, we value your privacy and want to ensure that you understand how we collect, use, and protect your personal information through our text messaging service.

How We Collect Information

We collect personal information in three ways:

Direct Collection: You provide information when responding to text messages.
CG Cosmetic Surgery Sources: We import your contact information from other CG Cosmetic Surgery systems and sources.
Automated Processes: The Twilio and RingCentral platform gathers information as you interact with the service.

What Information We Collect

We collect the following personal information:

Opt-out preferences
Text message responses
First and last name
Phone number
Device status
Carrier (e.g., Verizon, AT&T)
Country associated with the phone
Delivery status
Error codes indicating why a message was not delivered

How We Use Your Information

We use collected information to:

Send appointment reminders and scheduling updates
Provide procedural updates and service notifications
Share special offers and promotions related to cosmetic surgery
Ensure patient safety and well-being

Who We Share Your Information With

We do not sell or rent your personal information. We may share it with our partners or external service providers, such as Twilio and RingCentral, to support business activities.

Your Choices

You can:

Unsubscribe from text messages by replying with words like "cancel" or "stop"
Re-subscribe by replying with words like "start" or "yes"
Update your contact information in our patient management system

Protecting Your Information

We take the security of collected information seriously and protect it from unauthorized access and damage.

Changes to This Notice

This notice may be updated. We will post the date of any changes at the top of this page.

Contact Us

If you have concerns or questions about how your personal data is used, please contact our Privacy Office at privacy@cgcosmetic.com