CG Cosmetic Surgery Text Messaging Service Privacy Notice
At CG Cosmetic Surgery, we value your privacy and want to ensure that you understand how we collect, use, and protect your personal information through our text messaging service.
How We Collect Information
We collect personal information in three ways:
- Direct Collection: You provide information when responding to text messages.
- CG Cosmetic Surgery Sources: We import your contact information from other CG Cosmetic Surgery systems and sources.
- Automated Processes: The Twilio and RingCentral platform gathers information as you interact with the service.
What Information We Collect
We collect the following personal information:
- Opt-out preferences
- Text message responses
- First and last name
- Phone number
- Device status
- Carrier (e.g., Verizon, AT&T)
- Country associated with the phone
- Delivery status
- Error codes indicating why a message was not delivered
How We Use Your Information
We use collected information to:
- Send appointment reminders and scheduling updates
- Provide procedural updates and service notifications
- Share special offers and promotions related to cosmetic surgery
- Ensure patient safety and well-being
Who We Share Your Information With
We do not sell or rent your personal information. We may share it with our partners or external service providers, such as Twilio and RingCentral, to support business activities.
Your Choices
You can:
- Unsubscribe from text messages by replying with words like "cancel" or "stop"
- Re-subscribe by replying with words like "start" or "yes"
- Update your contact information in our patient management system
Protecting Your Information
We take the security of collected information seriously and protect it from unauthorized access and damage.
Changes to This Notice
This notice may be updated. We will post the date of any changes at the top of this page.
Contact Us
If you have concerns or questions about how your personal data is used, please contact our Privacy Office at privacy@cgcosmetic.com